Why dmgweb

We've been doing this
since before it was easy.

Twelve years of enterprise IT delivery in Bulgaria has taught us more than any certification ever could. Here's who we are, what we believe, and why the companies that work with us tend to stay.

Our story

Started small.
Stayed honest.

DMG Web was founded in Sofia in 2012 by two engineers who had spent the previous decade inside large enterprise IT departments — watching projects fail not because the technology was wrong, but because the vendor relationship was. Misaligned incentives. Overscoped proposals. Teams that disappeared after go-live.

They started with a single conviction: that a small, focused team with genuine technical depth could outperform a large consultancy on almost every project that mattered to mid-market and enterprise clients in Bulgaria.

“We didn't want to build the biggest IT company in Bulgaria. We wanted to build the one our clients would still be calling in ten years.”

The first years were defined by EDIFACT integration — the unglamorous, complex work of connecting Bulgarian enterprises to their EU trading partners. As our clients grew, so did the work. ERP migrations. Security assessments. Custom software that replaced systems nobody else would touch.

Twelve years later, DMG Web has delivered over 300 integration and software projects, maintained a client retention rate that embarrasses our industry average, and never once missed a go-live date without telling the client weeks in advance.

2012
Founded in Sofia
Two engineers, one conviction: deliver what you promise. First project: EDIFACT onboarding for a national logistics company.
2015
First ERP implementation
Delivered a full SAP ECC rollout for a Bulgarian retail group — on time, on budget. The client is still with us today.
2018
Cybersecurity practice launched
GDPR enforcement raised the stakes for every client we worked with. We built a dedicated security team rather than outsource it.
2021
100th active client
Crossed 100 active client relationships. More than 80% of our growth that year came from referrals and expansions within existing accounts.
2024
300+ projects delivered
Expanded into custom software development and IT consulting. Retained ISO 27001 certification for the fourth consecutive year.
2026
AI-powered integration era
Embracing the next frontier — integrating AI-assisted mapping, intelligent document processing, and predictive monitoring into our EDI and ERP delivery stack. The tools change. The commitment to precision does not.
Our mission

To make enterprise IT delivery in Bulgaria
as reliable as it should always have been.

Not faster. Not cheaper. Reliable. The kind of reliable where your team isn't anxious the week before go-live, where the invoice matches the proposal, and where the person who sold the engagement is still reachable six months after it closes.

Mission

Deliver complex technology with the clarity and accountability of a trusted colleague.

Every DMG Web engagement is scoped honestly, delivered transparently, and handed over completely. We measure success the same way our clients do — did it work, on time, for the price agreed? That sounds basic. In enterprise IT, it is rarer than it should be.

Vision

A Bulgarian IT partner that any European enterprise would be proud to have.

The talent in Bulgaria is world-class. The local market has not always had a partner that packages that talent into an enterprise-grade delivery model. That is what we are building — and what we believe we have already become for the clients who know us.

What we stand for

Four values we
actually operate by.

Not aspirational wall art. These are the things that determine how we scope engagements, hire people, and have difficult conversations with clients.

🎯
01

Honesty before comfort

We'll tell you what we actually think — especially when it's inconvenient.

If your project idea has a flaw, we'll say so before you've signed anything. If something goes wrong during delivery, you'll hear it from us before it becomes a problem you discover on your own. We have lost proposals by being too candid. We have never lost a client's trust that way.

🔩
02

Depth over breadth

We do fewer things so we can do each one better than anyone else.

We deliberately don't offer everything. The services we do offer — integration, cybersecurity, ERP, consulting, custom software — we understand at a level most generalist firms can't match.

🤝
03

Long relationships, not long contracts

We want clients who stay because the work is good, not because leaving is painful.

We build systems your team can understand, document every decision we make, and run knowledge-transfer sessions at the end of every engagement. If you outgrow us, we want you to leave well-equipped — not dependent.

🌍
04

Local expertise, European standards

"Built here. Ready for everywhere."

Being based in Sofia is not a limitation — it's an advantage. We know the Bulgarian regulatory environment, the local ERP ecosystem, and the trading partner landscape better than any international consultancy parachuting in for an engagement.

300+
EDI implementations
12 yr
Industry experience
120+
Penetration tests run
8 wk
Avg. time to go-live
94%
Client retention rate
Measured over rolling 3 years
0
Missed go-live dates
We communicate issues early
The team

The people you'll actually
work with.

No account managers passing messages. The specialist leading your project is the person you talk to — from the first call through to handover.

DM
Dimitar Mitrev
Founder & CEO

20 years in enterprise IT across EDIFACT integration, ERP implementation, cybersecurity, and custom software. Leads every client engagement personally — from the first discovery call through to go-live.

IA
Ivaila Atanasova
Head of EDIFACT & ERP Integrations

Senior EDIFACT specialist with deep expertise in SAP MM/SD, Microsoft Dynamics, and UN/CEFACT message standards. Architects and delivers the integration frameworks that handle millions of EDI messages per month across our client base.

YT
Yasen Tanev
Head of Cybersecurity

Former security lead at a Big-4 advisory firm. CISSP and CISM certified. Has conducted over 120 penetration tests across Bulgarian and EU enterprises.

NM
Nikolay Markov
Head of Software Development

Full-stack architect with more than11 years building bespoke enterprise applications. Led the development of custom platforms for clients in retail, logistics, and financial services.

Our commitments to you

Six things we promise
on every engagement.

Not aspirations. Commitments. Things you can hold us to — and that we have held ourselves to for twelve years.

01

You'll always know where things stand.

Weekly written status updates. No 'it's all fine' non-answers. If there is a risk or a delay brewing, you will know about it from us before it becomes your problem to discover.

02

The price we agree is the price you pay.

Fixed-price deliverables mean fixed prices. If scope needs to change, we agree the adjustment in writing before the work begins — not as a line item on the final invoice.

03

Your team will understand what we built.

Every system we deliver comes with documentation, a handover session, and a working knowledge transfer to your own people. We leave capacity behind, not dependency.

04

The senior who sold it leads the delivery.

The person you meet in the discovery phase is the person running your project. You will not be handed to a junior team once the contract is signed.

05

We'll tell you if we're not the right fit.

If your project needs skills or scale we genuinely can't match, we'll say so — and point you toward someone who can. Our reputation matters more than any single contract.

06

We stay reachable after we're done.

Post-project support doesn't disappear the moment the final invoice is paid. Named contacts, documented SLAs, and a team that picks up the phone — for as long as you need.

BAIT
Industry membership

Bulgarian Association of Information Technologies

Member since 2017. www.bait.bg/

GS1 Bulgaria
Industry membership

GS1 Bulgaria

Member since 2018. www.gs1bg.org/

GLN 3808001050102|VAT BG200650929

Ready when you are

If this sounds like the kind of
partner you've been looking for —

Book a free 30-minute call with Nikolay or Maria directly. No sales team, no pre-call questionnaire. Just a conversation about what you're working on and whether we can help.

contact@dmg-web.net · +359 892 738 290 · Sofia, Bulgaria